Careers

Project Manager - Unified Technologies, LLC

1/20/2015

Unified Technologies seeks a Project Manager to be located in Lexington or Louisville KY

Who are we:

The Unified Team is a Gold Certified Top 5 ShoreTel partner located in the heart of the Bluegrass state – the beautiful Louisville and Lexington, Kentucky region. We are a group of 65 committed individuals who work toward a common goal of providing the highest level of customer service to our clients. Recently ranked the #4 ShoreTel Circle of Excellence partner worldwide, with a 95%+ customer service
excellence score, the Unified Team provides unparalleled service to our customers and as a result, our company is growing at a recognized pace. We have recently expanded our customer and prospect base to include Mitel systems as well.  Being located in a part-Midwestern, part-Southern part of the country, we provide a tremendously family-oriented environment for our employees. We love what we do, we have fun, and we care – about each other and about our clients. Along with voice solutions, Unified Technologies offers infrastructure, security, surveillance, video conferencing, wireless, carrier services, and a host of other communication related solutions.

What you need to be considered:

  • Self-motivated, goal-oriented, and detail-oriented personality traits
  • Strong written, verbal and presentation skills
  • Strong computer skills
  • Ability to work independently while being conscious of how your work interacts with that of others
  • Ability to participate in multiple projects simultaneously and prioritize effectively
  • Ability to write detailed documentation and train others
  • Maintains current technical knowledge
  • Maintains quality service by following organization standards and direction from manager
  • Excellent customer service skills both internally and externally
  • Ability to take ownership of complex issues
  • Must be proficient in Excel, Word, and Powerpoint
What you’ll be doing:
  • Work start to finish with clients to review business needs and design solutions to meet their needs
  • Create Installation Timelines for new client installations
  • Complete Programming of ShoreTel and/or Mitel VoIP systems
  • Communicate and coordinate installation dates with Telco carriers
  • Work with technicians during installation and cutover of new phone system
  • Report trouble tickets with carriers and communicate status updates to clients
  • Conduct Training for End Users on use of Phone and Desktop Software Tools
  • Provide follow-up\on-going training for existing customers
  • Work on Tier 1 & Tier 2 Support needs
  • Create customized documents for training
What would be considered a plus on your resume (not a requirement):
  • 3-5 years of experience in the industry
  • Previous experience in ShoreTel, Mitel or VoIP
  • Experience with Project and Visio
  • Experience as a Support Role\ Help Desk representative or any IT\Networking Experience
If you would like more information about starting a career at Unified Technologies, please submit a resume to areyes@unified-team.com
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